T2B Premium Windbreaker Jacket

Refund Policy for T2B

At Trained2be.com, we strive to provide high-quality products and customer satisfaction. If you are not completely satisfied with your item, we’re here to help.

Returns & Exchanges

You may return or exchange your item within 30 days of receiving your order.

The item must be unused, unwashed, and in its original packaging with all tags attached.

Proof of purchase (order confirmation or receipt) is required.

Non-Returnable Items

Items that have been worn, washed, or altered in any way.

Items purchased on final sale or clearance.

Personalized or custom-printed.

Refund Process

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

If approved, your refund will be processed to the original payment method within 5-7 business days.

Shipping costs are non-refundable unless the return is due to a defect or error on our part.

Exchanges

If you need a different size or colour, please contact our support team to arrange an exchange.

Exchanges are subject to product availability.

Defective or Incorrect Items

If you receive a defective or incorrect item, please contact us within 7 days of delivery.

We will cover return shipping costs and send a replacement at no additional charge.

How to Initiate a Return

Email our support team at [info@trained2be.com] with your order number and reason for return.

We will provide return instructions, including the return address.

Ship the item back to us using a trackable shipping method.

Once received, we will process your refund or exchange.

For any questions, feel free to contact our customer service team. We appreciate your support and thank you for choosing Trained2be!

Shipping Policy for T2B

At Trained2be.com, we are committed to delivering your orders efficiently and on time. Please review our shipping policy below.

Processing Time

• Orders are typically processed within 1-3 business days (excluding weekends and holidays).

• Custom or personalized orders may require additional processing time.

Shipping Methods & Delivery Times

• Standard Shipping: 5-7 business days

• Delivery times may vary based on location and carrier delays beyond our control.

Shipping Costs

• Shipping fees are calculated at checkout based on the selected shipping method and delivery address.

• Free standard shipping on orders over £60.

Tracking Your Order

• Once your order ships, you will receive a confirmation email with a tracking number.

• You can track your shipment on our website or through the carrier's website.

International Shipping

• We ship worldwide; however, delivery times vary based on the destination.

• Customers are responsible for any applicable customs duties, taxes, or import fees.

Undeliverable Packages

• If a package is returned due to an incorrect address or failure to collect, the customer will be responsible for reshipping fees.

Lost or Delayed Shipments

• If your order has not arrived within the estimated timeframe, please contact us at [info@trained2be.com].

• We will work with the carrier to resolve any issues as quickly as possible.

If you have any questions or concerns regarding shipping, feel free to reach out to our support team. Thank you for choosing Trained2be!